Drivers of Effectiveness in the Hybrid Workplace

Drivers of Effectiveness in the Hybrid Workplace 

Today’s organizations need to operate effectively in highly volatile, uncertain, complex, and ambiguous (VUCA) environments. They need to be ready to tackle unforeseen global crisis situations, such as the Covid-19, which is currently impacting businesses. Keeping up with the pace of change and responding effectively in face of adverse events is crucial for organizations’ sustainability and their competitive advantage. Changing conditions are ubiquitous in today’s business environment, therefore, in our conception:

  • change is an opportunity for development and growth, andworkplace innovation is necessary for firms to develop and grow continuously with change.
  • workplaces are becoming increasingly diverse alongside the accelerated digitalisation following the pandemic and with the emerging new ways of working and new work arrangements.
The GTHC Intercultural Management at HEIG-VD helps managers, teams and organizations develop intercultural competences that foster well-being, creativity and effectiveness in the workplace. The research group generates latest insights through research and transfers knowledge to practice through consulting, webinars and trainings as well as education programs.





We investigated the conditions and challenges of remote work to generate the insights that can help Swiss organizations increase efficiency and well-being in hybrid workplace. The project was conducted by the members of the Intercultural Management Group together with colleagues from University Koźmiński, Warsaw and Kinnarps Poland. It was funded by the COVID-19 subvention, Economie & Service, HES-SO (sage-x 104074). 

Based on a sample of over 500 individuals from Suisse Romande, we identified key drivers of effectiveness in virtual collaboration during the lockdown. Building on our applied research results leaders should: 

  • Create a shared sense of belonging and build trust within their teams and organization
  • Nurture the hybrid workplace culture and preserve the human capital.
  • Provide training for effective communication and use of tools in the hybrid workplace.

These will ensure efficiency and well-being in the hybrid workplace and allow for a resilient and agile workforce.

Study report on the drivers of effectiveness in remote work is available here

Project team: Prof. Anna Lupina-Wegener ; Dr. Paula Nestea; Dr. Güldem Karamustafa ; Prof. Kaja Prystupa


With the sanitary crisis, companies and their employees have discovered not only the benefits, but also the challenges of remote working. Companies need to design an action plan to eliminate the obstacles and to take advantage of the opportunities for effectiveness in the workplace. The Hybrid Workplace Pulse tool can help with this diagnosis and aid in efforts for improvement

To learn more about the Hybrid Workplace Pulse diagnostic tool and consulting, please request a description

Project team: Prof. Anna Lupina-Wegener Dr. Güldem Karamustafa



Webinars, trainings, workshops and CAS


Remote Work and Virtual Collaboration During Pandemic
How to plan and organize the hybrid workplace?

17 DECEMBER, 2020 12:00

The Intercultural Management Research group at IIDE/ HEIG-VD surveyed more than 500 professionals and gathered insights on their effectiveness in remote work during lockdown. The team will present the findings of the study and discuss the implications with a panel of experts to provide insights as to how employers can best plan and organize the hybrid workplace.



As workplaces are becoming increasingly diverse with new ways of working and new work arrangements, professionals need to effectively collaborate with others from different generations, disciplines, ethnic groups and nations.

The CAS program on “Intercultural Management in the Digital Age” prepares professionals for effective intercultural collaborations in virtual and in in-person settings. The participants acquire virtual intercultural collaboration competencies alongside digital skills. 

Participants following the program master encouraging sense of belonging and inclusion in intercultural teams, develop a learning culture, foster creativity through diversity and inclusion within teams and organisations. 

For further information, please visit our website: